FREQUENTLY ASKED QUESTIONS

Yes, all sales are final. Due to the unique and often one-of-a-kind nature of our items, we do not currently accept returns or exchanges.

Our clients' satisfaction is important to us. If an issue is experienced, we will gladly work to reach an appropriate resolution.

Orders may be canceled before work has begun. Once restoration or custom work has started, cancellations may be subject to charges for labor, materials, and work already completed.

Local pickup and drop-off are available in Utah and Salt Lake County. Pickup and drop-off in other Utah-based counties are available with a small fee. Please contact us for additional arrangements.

Unfortunately, we currently do not arrange shipping services. Clients are responsible for arranging and paying for shipping through their preferred carrier. We do not coordinate or purchase shipping services on behalf of clients.

Our pricing is based on the time, craftsmanship, materials, and level of care required for each project. For many of our products and services, we offer standard pricing, allowing us to provide a straightforward quote that is the same for every customer. However, custom quotes are always available for more personalized needs. At Generations Restored, we believe preserving meaningful keepsakes should be as accessible as possible. We strive to keep our prices reasonable for individuals and families while never compromising on the quality of our workmanship or the materials we use.

We may be interested in purchasing select antiques, heirlooms, and vintage pieces. Please contact us with photographs and details for consideration.

In addition to our custom services, we sell antiques and other heirloom products, such as custom heirloom pieces and modern heirloom quality treasures.

Absolutely. We love helping quality antiques and heirlooms find new homes where they'll be appreciated. If you have antiques, collectibles, or vintage items you'd like us to consider, please contact us with a few photos and a brief description. Depending on the item, we may be able to purchase it, accept it as a donation, or help direct you to another appropriate resource if it's not the right fit. We also welcome conversations with those who simply want to pass treasured items on for others to enjoy, even if they're not looking to sell them.

We are happy to share general insights based on our experience and research for both domestic and international pieces. However, we cannot guarantee formal authentication or appraisal services.

Our goal is to preserve the beauty, history, and integrity of each item while improving its condition whenever possible. Every restoration is unique, and while many pieces can be significantly improved, the final result depends on the item's age, materials, condition, and the extent of existing damage. We will discuss realistic expectations with you before any work begins.

Project timelines vary depending on the condition of the item, the complexity of the work, and our current workload. An estimated completion timeframe will be provided before work begins. Please note that timelines are estimates and may change if unexpected restoration challenges arise. Rush orders can be completed with an additional fee.

Furniture Refreshment focuses on cleaning, polishing, and improving the appearance of a piece with minimal intervention. This service is best suited for furniture that is structurally sound and needs cosmetic attention to look its best. Furniture Restoration involves more extensive work, including repairs, stabilization, refinishing, and addressing damage caused by age, wear, or use. This service is intended for pieces that require corrective work to improve their appearance, function, or longevity. If you're unsure which service is right for your furniture, we're happy to review photos of your piece and recommend the most appropriate option before any work begins.

You can reach us through our website contact form (bottom of the page), email (info@generationsrestored.com), or social media channels. We look forward to hearing from you.