SERVICE POLICY
Legacy Care
We believe that every item that passes through our hands has a story worth preserving. Whether you are purchasing a carefully curated antique, restoring a cherished family heirloom, or entrusting us with a piece of your family's history, we are committed to providing exceptional care, quality workmanship, and thoughtful service throughout your experience with us.
We strive to offer products and services that meet the highest standards of quality and craftsmanship. While many of the pieces we work with are antique and may carry the unique characteristics of age and individuality, we carefully inspect and evaluate each item to ensure our capability to service and return it to you with the utmost care and attention to preservation.
Our Process
We recognise that heirlooms and sentimental treasures often carry deep personal significance. For this reason, we approach every customer and every project with respect, patience, and understanding.
Our commitment includes:
- Treating every client with courtesy, dignity, and professionalism.
- Listening carefully to questions, concerns, and restoration goals.
- Providing honest descriptions, recommendations, and expectations regarding our products and services.
- Communicating clearly and promptly throughout the purchasing or restoration process.
If an issue occurs, we encourage clients to contact us as soon as possible. We will review each situation thoughtfully and make every reasonable effort to resolve concerns in a manner that is fair, respectful, and consistent with our policies.
While we cannot guarantee perfection in every circumstance, we can promise that we will approach every concern with integrity, dignity, empathy, and a sincere desire to help.
Privacy Policy
At Generations Restored, we value your privacy and are committed to protecting the personal information you share with us. The following Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you regarding your information.
By using our website, contacting us, or purchasing our products or services, you agree to the practices described below.
Information We Collect (including but not limited to):
- Personal information, such as name, email address, phone number, mailing and shipping address, physical address for pickup and drop-off services, billing information, etc.
- Technical information, such as IP address, browser type, device information, etc.
How We Use Your Information (including but not limited to):
- Process and fulfill orders
- Provide restoration, repair, or client services
- Respond to inquiries and requests
- Comply with legal obligations
Payment Information:
Payments may be processed through third-party payment providers. We do not store or have access to complete payment card information. Payment information is handled according to the security and privacy practices of the payment processor the customer chooses to use.
Sharing of Information:
We may share information with trusted third-party service providers when necessary to:
- Process payments
-Ship products
- Comply with legal obligations
Cookies and Analytics:
Our website may use cookies and similar technologies to improve functionality and understand how visitors use our site. You may adjust your browser settings to refuse cookies; however, some website features may not function properly if cookies are disabled.
Data Security:
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
Children's Policy:
Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children. If we become aware that information has been collected from a child under the age of 13 without parental consent, we will take steps to delete that information.
Your Rights:
Depending on your location, you may have the right to:
- Request access to personal information we hold about you
- Request correction or deletion of inaccurate information
-Request deletion of personal information, subject to legal obligations
-Opt out of marketing communications
Third-Party Links:
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies separately.
Changes to This Policy:
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. Updates will be posted on this page with a revised effective date.
By completing your purchase, you grant Generations Restored permission to use any materials you submit in connection with your order for content creation, including marketing, promotional materials, social media, and video content. If you do not wish for your submitted materials to be used in this manner, you must notify Generations Restored in writing prior to or at the time of submission.
Contact Us:
If you have questions regarding this Privacy Policy or how your information is handled, please contact us.