LOCAL PICKUP AND DROP-OFF, SHIPPING, AND RETURNS
Local Pickup and Drop-Off Policy
Generations Restored is pleased to offer free local pickup and drop-off services within Utah County and Salt Lake County, Utah.
Pickup Service:
Clients located within Utah County or Salt Lake County may schedule a free pickup at their address for items being submitted for restoration or other services. Pickup appointments must be scheduled in advance and are subject to availability.
Drop-off Service:
Upon completion of the order, clients within Utah County or Salt Lake County may schedule a free drop-off appointment at their address. Delivery times and dates will be coordinated directly with the client.
Scheduling:
All pickups and drop-offs require a confirmed appointment. While we strive to accommodate preferred dates and times, availability may vary based on workload, location, weather conditions, and other factors. Client contact information, including first and last name, email address, phone number, and physical address are required for appointments.
Client Responsibility:
Clients are responsible for ensuring that items are properly prepared and accessible at the scheduled pickup location. For drop-offs, someone should be available to receive the item unless alternative arrangements have been made in advance (drop-off at front door, garage, neighbor, etc.).
Service Area:
Free pickup and drop-off services are available only within Utah County and Salt Lake County, Utah. Requests outside of these counties may be accommodated on a case-by-case basis and may be subject to additional fees.
Liability:
Generations Restored takes reasonable care when transporting client items. Clients are encouraged to disclose any fragile, valuable, or unique items before pickup. While every effort is made to ensure safe handling, Generations Restored's liability is limited to the cost of the services provided.
Changes or Cancellations:
If you need to reschedule or cancel a pickup or drop-off appointment, please provide at least 24 hours' notice whenever possible.
Safety, Respect, and Professional Conduct:
At Generations Restored, we are committed to creating a safe, respectful, and professional experience for every client. All pickup and drop-off interactions will be conducted with courtesy, professionalism, and respect for your property, privacy, and personal boundaries.
Likewise, we ask that clients treat our representatives with the same level of respect and professionalism. Generations Restored reserves the right to refuse, discontinue, or reschedule services if a situation is deemed unsafe, threatening, discriminatory, harassing, or otherwise inappropriate.
To help ensure a smooth experience, pickup and drop-off appointments should take place in a safe and accessible location. If special instructions or accommodations are needed, please communicate them in advance so we can best serve you.
Our goal is to provide a positive and comfortable experience while preserving the cherished items entrusted to our care. We appreciate the mutual respect and cooperation that make this possible.
Shipping Policy
Orders are typically processed within 24–48 hours unless otherwise noted. Custom, restored, or made-to-order items may require additional processing time, which will be communicated to the client before the order is ready for pickup or shipment.
Once an order is complete and local pickup and drop-off are unavailable or unrequested, the client is responsible for arranging and paying for shipping through their preferred carrier. Generations Restored does not purchase shipping labels, coordinate shipping services, or collect shipping fees on behalf of clients.
The client assumes responsibility for selecting the carrier, shipping method, insurance coverage, and any associated shipping costs. Tracking information will be provided by the selected carrier, if available.
Generations Restored is not responsible for delays, loss, damage, or other issues that occur during transit. Clients are encouraged to purchase appropriate insurance coverage through their chosen shipping provider. Any claims related to shipping damage or loss must be filed directly with the carrier.
Return and Exchange Policy
At Generations Restored, we take great care to accurately describe, photograph, and represent each item we offer. Many of our products are antique, vintage, one-of-a-kind, restored, or custom-made, and may feature unique characteristics that reflect their history, craftsmanship, and age.
For this reason, all sales are final. We do not accept returns, exchanges, refunds, or cancellations once an order has been placed.
We encourage clients to carefully review all product descriptions, dimensions, photographs, and available information before making a purchase. We are happy to provide additional details whenever possible prior to purchase upon contact.
If an item arrives damaged or if a wrong item was received, please contact us within 48 hours of delivery and include photographs of the item, packaging, and shipping label. We will work with the client to determine the appropriate resolution.
Due to the personalised nature of restoration services, custom commissions, and made-to-order items, Restoration and Custom Work services are non-refundable and non-exchangeable under all circumstances. If a client is dissatisfied with their purchase or experience, we will gladly work towards a fair and appropriate resolution whenever possible.
By completing a purchase from Generations Restored, you acknowledge that you have read and
agree to this Local Pickup and Drop-Off, Shipping, and Returns Policy.